An Authentic Peer-Led Team Learning Program for Community Colleges: A Recruitment, Retention, and Completion Instrument for Face-to-Face and Online Modality

The Peer-Led Team Learning (PLTL) teaching model has been widely applied in several four-year institutions in STEM areas, including Computer Science. Although only a few two-year colleges have adopted similar teaching models, the number of contact hours and interaction between peer leaders and students are limited, and the implementation of an authentic PLTL model is constrained by students' schedules and location accommodation. The propelled migration from face-to-face to online classes during the COVID-19 pandemic surfaced dissemination and implementation of such model alternative. The PLTL model was implemented for the fundamentals of Computer Science, i.e., CS 1, 2, and 3, where peer leaders learned pedagogical techniques, designed, implemented, and proctored programming activities for the three courses online. In this paper, we report the experience of the PLTL model applied to a computer science program in a community college. Experience includes the peer leaders' growth in disseminating material to their peers and how this model measures course performance, recruitment, retention, and completion. © 2023 ACM.

Health system resilience during the pandemic: it's mostly about governance. (Special Issue: COVID-19 health system governance.)

Governance is the most important enabler of health system functioning. It provides a foundation and lever for resource generation, financing, and service delivery and ensures they operate well and in coordination with the rest of the system. It also extends beyond the health system through interactions between levels and actors. While there is no unanimously accepted framework for assessing governance, country examples can be used to illustrate how governance has contributed to health systems resilience during the crisis. Good governance prior to the pandemic, underpinned by strong state capacity, political leadership and community engagement, is key to responding resiliently during a novel infectious disease outbreak, such as COVID-19.

A cross-country comparison on providing health services effectively during the first wave of COVID-19

At the onset of the COVID-19 pandemic, health care providers had to abruptly change their way of providing care in order to simultaneously plan for and manage a rise of COVID-19 cases while maintaining essential health services. Even the most well-resourced health systems faced pressures from new challenges brought on by COVID-19, and every country had to make difficult choices about how to maintain access to essential care while treating a novel communicable disease. Using the information available on the HSRM platform from the early phases of the pandemic, we analyze how countries planned services for potential surge capacity, designed patient flows ensuring separation between COVID-19 and non-COVID-19 patients, and maintained routine services in both hospital and outpatient settings. Many country responses displayed striking similarities despite very real differences in the organization of health and care services. These include transitioning the management of COVID-19 mild cases from hospitals to outpatient settings, increasing the use of remote consultations, and cancelling or postponing non-urgent services during the height of the first wave. In the immediate future, countries will have to continue balancing care for COVID-19 and non-COVID-19 patients to minimize adverse health outcomes, ideally with supporting guidelines and COVID-19-specific care zones. Many countries expect to operate at lower capacity for routinely provided care, which will impact patient access and waiting times. Looking forward, policymakers will have to consider whether strategies adopted during the COVID-19 pandemic will become permanent features of care provision.

Delivering health and social services

Dual delivery of COVID-19 and non-COVID-19 services proved to be the core challenge of the service delivery response. Health systems responded by implementing strategies to manage a surge in demand for both health and social services, while continuing to provide other necessary health care services. These involved adapting or transforming patient care approaches, including the coordination of care across levels (e.g., acute vs. outpatient) and settings (e.g., PHC vs. long-term care), and coordinating response measures with social services provided outside of health system. The initial capacities and available reserves of physical infrastructure, such as hospital and intensive care unit (ICU) beds, the organization and coordination of service delivery and previous experience of responding to epidemics such as SARS or MERS or other health system shocks, influences a country's ability to anticipate and cope with surges in demand for health and social services. This presentation will provide an overview of strategies on ensuring the ability to cope with surge in demand for and managing provision of services for COVID and non-COVID patients, including social services. It will also cover strategies on increasing capacity to cope with surges of need for physical resources, such as infrastructure, equipment and medical supplies. A brief overview of key metrics to assess resilience in delivery of health and social services will also be provided.

Effective contact tracing and the role of apps: lessons from Europe. (Special Issue: COVID-19 health system response.)

Contact tracing is an essential tool to support the transition back to normal life during the COVID-19 pandemic. This article explores how 31 countries operate contact tracing, using data extracted from the COVID-19 Health Systems Response Monitor (HSRM). Two main approaches emerge: centralised (led by one national agency) and decentralised (at regional/district level). In most cases, trained staff conduct phone interviews, and many countries have moved to strengthen the capacity of tracing teams. Further, contact tracing apps are being developed and implemented, although some difficulties related to privacy concerns have arisen, necessitating more transparency on how data are collected.

Restarting more routine hospital activities during COVID-19: approaches from six countries. (Special Issue: COVID-19 health system response.)

During the COVID-19 pandemic, hospitals face the concurrent challenges of maintaining routine services while attending to COVID-19 patients. This article shares approaches taken in six countries to resume hospital care after the first wave of the pandemic by surveying country experts and using data extracted from the COVID-19 Health Systems Response Monitor (HSRM). Four strategies were observed in all six countries: prioritisation or rationing of treatments, converting clinical spaces to separate patients, using virtual treatments, and implementing COVID-19 free hospitals or floors. Clear guidance about how to prioritise activities would support hospitals in the next phases of the pandemic.

Compensating healthcare professionals for income losses and extra expenses during COVID-19. (Special Issue: COVID-19 health system response.)

COVID-19 has affected the incomes of some health professionals by reducing demand for care and increasing expenditures for treatment preparedness. In a survey of 14 European countries, we found that most countries have incentivised substitutive e-health services to avoid loss of income. Health professionals have also received financial compensation for loss of income either through initiatives specifically designed for the health sector or general self-employment schemes, and have either been reimbursed for extra COVID-19-related expenditures such as personal protective equipment (PPE) or had these provided in kind. Compensation is generally funded from health budgets, complemented by emergency funding from government revenue.